Privacy Policy

1. Introduction

TopUpCrate (“we,” “us,” or “our”) is a Hong Kong-based independent platform specializing in electronic components. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you interact with our website (https://topupcrate.com/) or use our services. By accessing our site or engaging with our offerings, you consent to the practices detailed in this policy.

2. Information We Collect

We gather personal information through two main channels:

(a) Information You Provide

  • Order Details: Name, shipping address, billing address, email address, phone number, and payment information (e.g., credit card data—processed by third-party payment providers like Stripe or PayPal; we do not store full payment credentials).
  • Account & Communications: If you create an account, your username and encrypted password. Information from emails, chat messages, or support tickets when you contact our team.

(b) Automatically Collected Information

  • Device & Usage Data: IP address, browser type, operating system, pages visited, referral sources, and browsing patterns (collected via cookies and similar technologies; see Section 4 for cookie details).
  • Analytics Data: Aggregated data on website traffic and user interactions (used to enhance our site and services).

3. How We Use Your Information

We utilize personal information to:
  • Process and fulfill orders (e.g., shipping products, sending order confirmations).
  • Provide customer support and address your inquiries.
  • Personalize your experience (e.g., recommending products based on your browsing history).
  • Improve our website, products, and services (using analytics to identify trends or areas for improvement).
  • Send marketing communications (with your consent—you can opt out at any time; see Section 6).

4. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) to:
  • Remember your preferences (e.g., language, currency).
  • Analyze website traffic (via tools like Google Analytics).
  • Enable essential site features (e.g., shopping cart, user login).
You can manage cookie preferences in your browser settings, but disabling certain cookies may limit site functionality.

5. Data Security

We implement industry-standard measures to protect your information:
  • Encryption (SSL/TLS) for data transmitted between your device and our website.
  • Restricted access to personal data (only authorized personnel can access it for legitimate business purposes).
  • Regular security audits and system updates.
While we take all reasonable steps to secure your data, no online transmission or storage is entirely risk-free. We cannot guarantee absolute security but strive to minimize potential risks.

6. Third-Party Services

We share data with trusted third parties only for specific purposes:
  • Payment Processors (e.g., Stripe, PayPal): To process transactions (they receive payment and billing information).
  • Logistics Providers (e.g., SF Express, DHL): To ship orders (they receive your shipping address and order details).
  • Analytics Tools (e.g., Google Analytics): To analyze site usage (data is aggregated and anonymized).
These third parties are bound by contracts to protect your data and use it solely as permitted by us.

7. Your Rights & Choices

You have the right to:
  • Access: Request a copy of the personal information we hold about you.
  • Correct: Update inaccurate or incomplete information.
  • Delete: Ask us to remove your personal information (subject to legal obligations).
  • Opt Out: Stop receiving marketing emails (click the “Unsubscribe” link in communications or contact us).
To exercise these rights, email [email protected]. We will respond within 30 days (in compliance with Hong Kong’s data protection guidelines).

8. Data Retention

We retain your personal information for as long as necessary to:
  • Fulfill orders and provide customer support.
  • Comply with legal obligations (e.g., tax or accounting requirements).
  • Resolve disputes or enforce our agreements.
After this period, we securely delete or anonymize your data.

9. Children’s Privacy

Our website and services are not intended for individuals under 16. We do not knowingly collect personal information from children. If we discover we have collected data from a child without parental consent, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised date at the top of this page. Significant changes will also be notified via email or site notifications.

11. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:
Email: [email protected]
Address:FLAT/RM 185 G/F HANG WAI IND CENTRE NO.6 KIN TAI ST TUEN MUN HONGKONG.
Phone:15361049482
 HONG KONG SI KANG TRADING CO., LIMITED.
This policy is designed to comply with relevant data protection laws, including the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486).