Terms & Conditions

1. Acceptance of Terms

2. Nature of Business

3. Order Placement & Confirmation

• Order Submission: When you place an order, you make an offer to purchase Products at the listed price (including applicable shipping fees).
• Order Acceptance: We reserve the right to accept or reject orders at our discretion (e.g., for incorrect pricing, inventory shortages, or regulatory restrictions). An order is only confirmed when we send a written order confirmation (via email) and charge your payment method.

4. Product Descriptions & Availability

• Accuracy: We strive to provide accurate product descriptions, images, and specifications. Minor discrepancies (e.g., packaging variations) may occur.
• Inventory: Product availability is subject to change. If an item becomes unavailable after your order is placed, we will notify you promptly and offer options: cancel the item (with a refund for that portion) or substitute with a comparable product (with your consent).

5. Pricing & Payments

• Pricing: All prices are listed in USD (or other indicated currencies) and exclude taxes, duties, and customs fees (your responsibility unless stated otherwise). Prices are subject to change without prior notice, but we honor the price at the time of your order confirmation.
• Payment Methods: We accept major credit/debit cards (via Stripe/PayPal) and other payment methods as indicated on our website. By providing payment details, you warrant authorized use and accuracy of information.

6. Shipping & Delivery (See Delivery Information for Details)

• Shipping Terms: Delivery is governed by our Delivery Information policy, including shipping timelines, costs, and international customs requirements.
• Risk of Loss: Title and risk of loss for Products pass to you upon our shipment. You are responsible for loss or damage during transit.

7. Returns & Refunds (See Returns Policy for Details)

• Return Eligibility: Products may be returned within 14 days of delivery if unused, in original packaging, and resalable. Custom/special-order items are non-returnable unless defective.
• Refunds: Approved returns are refunded to your original payment method, minus non-refundable shipping costs (unless the return is our error).

8. Warranty & Liability

• Warranty: Most Products carry a 30-day limited warranty against manufacturing defects. This excludes damage from misuse, improper installation, or normal wear and tear.
• Limitation of Liability: To the maximum extent permitted by law, TopUpCrate is not liable for indirect, incidental, special, or consequential damages (e.g., lost profits/data) from product use or our services. Our total liability for any claim will not exceed the purchase price of the relevant Product.

9. Intellectual Property

• Rights: All website content (logos, text, images, design) is TopUpCrate’s or its licensors’ intellectual property, protected by copyright, trademark, and other laws. Unauthorized use, reproduction, or distribution is prohibited.

10. Governing Law & Dispute Resolution

• Law: These terms are governed by the laws of Hong Kong (excluding conflict of laws principles).
• Disputes: Disputes will be resolved via arbitration in Hong Kong (administered by the Hong Kong International Arbitration Centre) or by courts with jurisdiction in Hong Kong.

11. Changes to Terms