Refund Policy
Thank you for shopping at Topupcrate.com. We want to ensure your satisfaction with every purchase. Please read our refund policy carefully to understand your rights and our obligations.
1. Eligibility for Refunds
- Damaged or Defective Items: If you receive an item that is damaged during shipping or defective, please contact us within 7 days of delivery. Provide photos or videos of the damage/defect, and we will offer a refund or replacement.
- Incorrect Items: If you receive an item that is different from what you ordered, contact us within 7 days of delivery. We will arrange for a refund or send the correct item.
- Change of Mind: We do not offer refunds for change of mind. However, you may be eligible for an exchange or store credit, subject to our exchange policy.
2. Refund Process
To request a refund:
- Contact our customer service team at [email protected] with your order number and details of the issue.
- Once your request is approved, you will be instructed on how to return the item (if required). Return shipping costs may be covered by us if the return is due to our error (e.g., defective or incorrect item).
- After we receive and inspect the returned item (or verify the damage/defect through provided evidence), we will process your refund.
3. Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow 5 business days for the refund to appear in your account, depending on your bank or payment provider.
4. Exceptions
- Items that are used, damaged due to improper use, or missing parts are not eligible for refunds.
- Custom or special-order items may not be eligible for refunds unless they are defective or incorrect.
5. Contact Us
If you have any questions about our refund policy, please contact us at [email protected].
This refund policy is subject to change without notice. The version posted on this website is the current version.
